Aldercote makes key services appointment

Chris Hughes, Service Manager at Aldercote. (PHOTO: Aldercote)

Vehicle mount specialist Aldercote has appointed a new Service Manager, promoting Chris Hughes to the position to lead its growing customer server team. 

According to the UK-based company, which just last month also appointed a new production manager, significant growth over the past five years has seen its service department expand to support a larger aerial platform fleet. 

Chris Hughes, who joined the company in 2021, previously served as a Technical Design & Control Engineer.

“During his time at Aldercote, Chris has conducted sophisticated modelling and analyses type testing of new designs to ensure compliance with industry standards,” the company said.

“He has also been instrumental in developing a new automated test procedure and designing user-friendly platform controls.

“More recently, Chris has regularly collaborated with the customer service team, reviewing component and product designs, and been involved in engineering out common issues, as well as supporting them with our remote diagnostics service.”

“I enjoy the customer-facing aspects of my work,” said Hughes. “It’s great to hear from customers how our access platforms are performing.

“We can feed this back into the technical department to consider when reviewing products, so I was thrilled to have this opportunity to become the Service Manager because it allows me to ensure operators of our platforms continue to get the most out of our products.”

In his new role as Service Manager, Hughes will be responsible for overseeing the company’s fleet in-service vehicles and its planned services, as well as for co-ordinating support for customer service enquiries. This will include providing help with troubleshooting and project management of LOLER inspections.

Commenting on Hughes’ time with the company to date, Aldercote’s Technical Director Marc Paish said, “Chris has been working closely with our Customer Service team, helping out with LOLER inspections, and supplying replacement parts.

“He also provides support with our Remote Diagnostics service allowing us to resolve common causes of downtime. Chris has enjoyed this aspect of his work, so it’s fantastic that his knowledge and skills can be transferred in this way to support our customers”.